It's one person answering — me. No support desk, no ticket number, no bot. If something isn't working I'd rather sort it out than have you give up on it.
Tell me what's going on and I'll come back to you. If something isn't working, mention what device you're on and paste your IntakeKit link in — I can usually spot the problem from that alone.
Messages come straight to my inbox, not a support queue. If you've already had an email from me, replying to it works just as well.
Consult tips, funnel breakdowns and whatever I'm building next.
Run the demo first — it's the whole tool, no signup, and it answers most questions faster than I can.
SEE INTAKEKITThese cover most of what lands in my inbox. Worth thirty seconds — you'll probably be sorted before I've even read your message.
Search your inbox for the email you sent yourself from the setup page — that's the only copy, because there's no account and nothing stored on a server. If it's genuinely gone, open the setup page again and fill it in fresh. It takes five minutes and nothing is lost except the typing.
On an iPhone or iPad it has to be Safari — if the link opens in Chrome or inside your email app's browser, the Add to Home Screen option simply isn't there. Copy the link, paste it into Safari, then Share → Add to Home Screen. On Android it's Chrome → menu → Install app.
Go back to your setup page, change what you need, hit Generate my link, and re-add it to your home screen. Delete the old icon. Records already signed are unaffected — they were signed against the terms as they stood that day, which is exactly how it should work.
Nothing is stored on a server, so closing the tab without printing or sending loses the record. That's deliberate — it's health information and the safest place for it isn't our database — but it does mean you have to print or send before you close it. There's no copy for me to recover, unfortunately.
It's a signed acknowledgement of the terms you set, and that's how I describe it everywhere — it isn't a witnessed or notarised signature and I won't pretend otherwise. The wording built into the forms is a careful plain-English starting point, not legal advice. Have a lawyer where you practise read it once before you rely on it.
Yes — reply to your receipt within 30 days and you get your money back. No form to fill in, and you don't have to explain yourself.